Last updated: 01 September 2026 at 00:00
1. Introduction
Bancroft Education Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our resources or services, or otherwise interact with Bancroft Education.
For the purposes of applicable data protection law, Bancroft Education Ltd is the data controller responsible for your personal information.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation. Where the EU General Data Protection Regulation (EU GDPR) applies to our activities, we also process personal information in accordance with its requirements. This policy applies to all users, including website visitors, customers, educators, and learners.
2. About Us
Bancroft Education develops and provides educational resources for English language learners, including grammar guides, graded readers, original story collections, and supporting materials such as audiobooks and comprehension tools.
3. Scope of This Policy
This Privacy Policy applies to:
- Our website and associated domains
- Digital learning tools or platforms
- Downloadable materials and resources
- Communications with users
This policy does not apply to third-party websites or services that may be linked from our site.
4. Information We Collect
Depending on how you use our website and services, some information may be collected.
4.1 Information You Provide Directly
If you contact us directly by email, we receive and process information associated with your communication. This may include:
- Name, where provided
- Email address
- Information shared by you in your email
Bancroft Education uses Zoho Mail to provide its email services. When you send an email to a Bancroft Education email address, the contents of your message, your email address, your name where provided, and associated email metadata may be processed and stored using Zoho's systems for the purpose of delivering, receiving, storing and managing email communications.
You are not required to provide personal information to browse our website. If you choose to contact us, we may need sufficient information to understand and respond to your enquiry.
For further information about how Zoho processes personal information, please refer to Zoho's Privacy Policy .
We currently do not have purchasable products or downloadable resources directly on our website, nor do we have newsletter subscription or account creation functionalities.
Where you interact directly with a third-party website or service linked from our website, information you provide to that third party will generally be handled in accordance with its own privacy policy. Where a third-party provider processes personal information on behalf of Bancroft Education, we remain responsible for that processing where required by applicable data protection law.
4.2 Automatically Collected Information
Our website is hosted by Netlify. When you access our website, Netlify may automatically process certain technical information in connection with the hosting, delivery, operation and security of the website.
This information may include your IP address, browser type and version, device type, operating system, the date and time of requests, and information about the pages or resources requested.
This technical information may be processed for purposes such as delivering website content, maintaining the security and reliability of the hosting service, monitoring technical performance, preventing misuse, and troubleshooting technical issues.
We do not currently use this information to create individual profiles of website visitors.
For further information about how Netlify processes personal information, please refer to Netlify's Privacy Statement .
5. How We Use Your Information
- To provide our services and respond to requests
- To improve products, services, and user experience
- To communicate with users and provide support
- To comply with legal obligations and ensure security
We do not currently use personal information for automated decision-making or profiling that produces legal or similarly significant effects.
6. Legal Basis for Processing
We rely on different lawful bases depending on why personal information is processed.
- Legitimate interests: where processing is reasonably necessary to respond to enquiries, operate and secure our website, administer Bancroft Education, and improve our services, provided that these interests are not overridden by your rights and interests.
- Contract: where processing is necessary to provide a product or service you have requested, or to take steps at your request before entering into a contract.
- Legal obligation: where processing is necessary for us to comply with applicable legal or regulatory requirements.
- Consent: where we specifically ask for and receive your permission to process personal information for a particular purpose. Where we rely on consent, you may withdraw it at any time.
7. Sharing and Disclosure of Data
We do not sell or rent your personal information.
We use trusted third-party service providers where necessary to operate Bancroft Education. These currently include Netlify, which provides website hosting and infrastructure services, and Zoho, which provides our email services. We may also use professional advisers and other suppliers where reasonably necessary. These organisations may process personal information in connection with the services they provide to us.
We may also disclose personal information where required by law, regulation, legal process or a competent public authority.
Where you choose to follow a link from our website to a third-party retailer, platform or service, any information you provide directly to that third party is handled in accordance with that organisation's own privacy policy.
8. International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law. This may include relying on applicable adequacy regulations or recognised contractual or other safeguards.
Where EU GDPR applies, appropriate safeguards will similarly be used for transfers of personal information outside the European Economic Area where required.
Further information about safeguards used for international transfers can be requested by contacting support@bancrofteducation.com .
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve our services and, where applicable, provide analytics. Where consent is legally required for a particular cookie or similar technology, we will obtain your consent before using it.
Further information about the cookies used on our website can be found in our Cookie Policy.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting, contractual and reporting requirements. Different categories of information may therefore be retained for different periods. When information is no longer required, it is securely deleted, anonymised or otherwise disposed of as appropriate.
11. Data Security
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, destruction or unauthorised access. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your Rights
Depending on the circumstances and applicable data protection law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request the deletion of your personal information in certain circumstances;
- request restriction of the processing of your personal information;
- receive certain personal information in a portable format where the right to data portability applies;
- withdraw your consent at any time where we rely on consent as the lawful basis for processing.
Your right to object: You may have the right to object to our processing of your personal information, particularly where we rely on legitimate interests as our lawful basis. You also have the right to object to the use of your personal information for direct marketing purposes.
These rights are subject to certain conditions and exceptions under applicable data protection law and may not apply in every circumstance.
To exercise any of these rights, please contact support@bancrofteducation.com .
13. Data Protection Complaints
If you have concerns about how Bancroft Education has collected, used, stored or otherwise handled your personal information, you may make a data protection complaint by contacting support@bancrofteducation.com .
We will acknowledge receipt of a data protection complaint within 30 days. We will take appropriate steps to investigate the complaint, keep you informed where appropriate, and communicate the outcome without undue delay.
You also have the right to make a complaint to the UK Information Commissioner's Office (ICO). Where the EU GDPR applies, you may also have the right to complain to the competent supervisory authority in the relevant EU Member State.
14. Children’s Privacy
Bancroft Education produces educational materials that may be used by younger learners as well as adults.
We recognise that children require particular protection in relation to their personal information. Where our online services involve the processing of children's personal information, we will take their age, needs and rights into account and apply appropriate safeguards.
We do not knowingly require children to provide more personal information than is reasonably necessary to access or use our services.
Where parental or guardian consent is required by law, we will take appropriate steps to obtain it.
15. Third-Party Services and Links
Our website may contain links to websites and services operated by third parties. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy information before providing personal information to them.
16. Updates to This Privacy Policy
We may update this policy. Changes will be reflected in the “Last updated” date, and significant updates may be communicated.
17. Contact Information
Bancroft Education Ltd
167-169 Great Portland Street, 5th Floor
London, W1W 5PF, United Kingdom
Company Registration Number: 17268644
Email:
support@bancrofteducation.com
Website:
www.bancrofteducation.com